Nant Ltd - Client Charter

Nant Ltd is committed to excellence. We strive to achieve this by providing a quality, cost effective, client focused service, promoting high standards in the provision of Legionella risk management services.

Our commitment to you

As a client you should expect:-

• To be treated in a courteous, helpful and professional manner at all times.
• That we will exercise strict business and personal confidentiality.
• To receive a high quality service tailored to your needs.
• To receive reliable and impartial advice and information from suitably qualified and experienced personnel.
• Prompt response to any enquiry, we strive to respond to telephone enquires within 24 hours and written enquiries within 5 working days.
• Adherence to all of our clients on site working policies.
• Telephone or written appointments will always be made prior to any visits to clients premises.
• We will arrive on time for our appointments, however in exceptional circumstance where we are unavoidably delayed, you will be contacted prior to the appointment time with a new time of arrival, or with the offer of a re-scheduled appointment.
• All complaints will be fully investigated and a written response will be provided within 10 working days. In exceptional circumstances where this is not possible, an interim response will be provided within 10 working days.